Konst/ig Books - Terms & conditions

Konst/ig Books - www.konstigbooks.com - is owned and operated by Konstig AB, Åsögatan 124, 11624 Stockholm, Sweden. VAT number: SE556495108401.

 

PRICES AND PAYMENT

 

We accept the following credit and debit cards: American Express, Mastercard and Visa.

 

Your card will be debited when order has been shipped.

 

All prices are currently in Euro (EUR).

   

Every purchase will include a valid VAT receipt. VAT exemption applies for all countries outside of the European Union, and includes Iceland, Liechtenstein, Norway, and Switzerland.

 

Special provisions applies to art editions, multiples and prints. We deliver duty unpaid. Customer pays entry customs clearance, duties and taxes.

   

DELIVERY INFORMATION

 

Konst/ig Books is pleased to use UPS as exclusive shipper, providing door-to-door delivery. Delivery time from order placement to receival of order is 3-10 working days worldwide.

 

For more information about the various UPS services, see UPS Shipping Services.

 

ORDER CONFIRMATION

 

Directly after placing an order with Konst/ig Books you will receive an order confirmation/receipt by e-mail. When the order has been picked-up by our shipper, UPS, you will receive a second e-mail with tracking information.

 

If we are unable to fulfill your order due to availability issues or other difficulties you will be refunded immediately.

 

RETURN POLICY

 

You have the right to cancel the purchase (the contract) by returning goods within fourteen days (14) from the purchase date. The goods must be returned in perfect condition. Shipping charges of returns are at your expense as is possible custom duties.

 

If returning goods, please note that you are responsible for the care of them until they have reached us. Make sure to wrap the items satisfactorily to avoid damages in transit.

 

Before returning a purchase, you need to send an e-mail to sales@konstigbooks.com. You will then receive return instructions by e-mail. Please, do not send items without contacting us first. It may lead to delayed handling and refunding.

 

Refunds will be effectuated within 30 days of receipt of the goods and it doesn’t include your return charges. Refund will be credited to the credit card used in the transaction.

 

Refusing to accept delivery of your order is not the same as canceling the purchase. You will be charged a 30 EUR handling fee apart from the delivery and return charges.

   

CUSTOMER SERVICE

 

If you have any questions please send us an e-mail, sales_at_konstigbooks.com. We will reply Monday-Friday 10 am to 6 pm (CET / GMT +1 hour), except holidays.